Malaga airport
Services for disabled or reduced mobility travellers (PRM passengers)
In accordance with the European regulations indicated in Regulation (EC) 1107/2006 of the European Parliament, the airport facilities of Malaga Airport and the airlines that operate in it undertake to provide passengers with reduced mobility (PRM) and disabled persons with a service of attention and assistance free of charge.
In this section can be found:
Service request
This is a free service available to all passengers with reduced mobility or any other type of disability who are going to use the facilities at Malaga Airport. It is advisable to request it at least 48 hours before each trip, in order to have everything ready, from the moment you arrive at the airport.
This service is free and can be requested by Internet through the Public Corporation AENA link , or the following contact number: (+34) 91 321 10 00.
PRM Services for passengers with reduced mobility
Contact for people with hearing and/or speech impairment: Aena has an information and customer service line for passengers with hearing and/or speech impairment.
This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
Persons with impaired hearing .
Remember
- Please request this assistance at least 48 hours prior to your flight.
- This is a 24 hours service, available all year round.
Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.
Other special needs
If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .
PRM meeting points
PRM meeting points are distributed inside and outside the airport terminals, and in the airport parking area.
Terminal T1
PRM Meeting points per levels in Malaga airport
Terminal T1 doesn't have PRM meeting points.
Terminal T2
PRM Meeting points per levels in Malaga airport
Level 1, Departures forecourt.
Level 1, Departures hall.
Level 0, Arrivals forecourt.
Level 0, Arrivals hall.
Terminal T3
PRM Meeting points per levels in Malaga airport
Level 1, Departures forecourt.
Level 1, Check-in area (2 meeting points).
Level 1, Departures hall.
Level 0, Arrivals hall (2 meeting points).
Train station.
General Aviation Terminal TAG
PRM Meeting points per levels in Malaga airport
General Aviation Terminal doesn't have PRM meeting points.
Parkings 
PRM Meeting points at parking areas of Malaga airport
Car park P1, exit level.
Car park P1, exit level.
Car park P2, exit level.
PRM Information point:
Terminal T3 level 1.
Rights and complaints
If you wish to give us suggestions about the provided service, or if you wish to make a complaint because you consider that you were not treated adequately during this service, or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility [Spanish] at aeropuertosenred.com.
